Support

Please, feel free to contact us if you need any help. Don't forget to check out the Knowledge Base to find quick answers to commonly asked questions.

We offer a friendly one-on-one support service by email. We make our best to reply within 24 hours on working days. At some rare circumstances, there might be a delay on the above.

Please, contact us by email

ask(@)themeous.com

The support is provided for one year after your initial purchase date.

If you send a support request please provide as much information as you can. This could help us to resolve the issue faster.

We try to help you with any type of query, but technical support will take priority over modifications support.

Confidential data

At some cases we will ask you to send us a temporary admin access in order to log in to the WordPress dashboard or via FTP. You accept all responsibility when doing this, and although we are quite careful, we can’t be held responsible for any damages, misconfigurations or errors we might cause.

Email Usage

Please note that we may use your provided email address to deliver information about new theme releases and important updates. You always have a choice to unsubscribe from our emails if you wish.